- Please email our customer services team with your order number and details for return.
- Contact us here email@example.com
- Items can be returned within 30 days of delivery for an exchange, gift card or refund. This includes sale items.
- Items must be received in original condition - unworn, unwashed, with all tags still attached.
- For hygienic reasons, we do not accept returns for towels, brushes or beds.
- We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
- If you have paid original postage to receive your order and a return is made then this is non-refundable.
- Customers are required to pay for their return shipping costs.
DAMAGED OR FAULTY ITEMS
- We will treat this with the highest of priority.
- Please email firstname.lastname@example.org with photos of the issue, if you believe your product is damaged or faulty.
- Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange.
- Exchanges available for New Zealand based customers only.
- If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!
- Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
- Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund.
- Refunds are offered on faulty or damaged items only.
- We deduct $6 for the use of our returns label if you are an Australian based customer.
- Depending on your payment method the funds may take 2-3 business days to clear back into your account.
- All refunds will be processed back to the original payment method used to place the order.
View our full Returns policy here.