Returns

RETURNS PROCESS

RETURNS INFORMATION

  • Items can be returned within 30 days of delivery for an exchange, gift card or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygienic reasons, we do not accept returns for towels, brushes or beds. 
  • We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
  • If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • Customers are required to pay for their return shipping costs.

DAMAGED OR FAULTY ITEMS

  • We will treat this with the highest of priority.
  • Please email plasticfreepets.11@gmail.com  with photos of the issue, if you believe your product is damaged or faulty.

FREE EXCHANGES

  • Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange.
  • Exchanges available for New Zealand based customers only.
  • If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!
  • Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund. 

REFUNDS

  • Refunds are offered on faulty or damaged items only. 
  • We deduct $6 for the use of our returns label if you are an Australian based customer.
  • Depending on your payment method the funds may take 2-3 business days to clear back into your account.
  • All refunds will be processed back to the original payment method used to place the order. 

 

View our full Returns policy here.