Shipping

Please note we currently only ship to addresses in New Zealand.

Please note:

Order processing times are separate from the shipping times you may see at the checkout. 

We are working our hardest to process orders as fast as possible. 

Shipping times may be longer than expected. Our delivery teams are receiving a high volume of orders currently. Some issues may be out of our control, but we will endeavor to resolve these as soon as we can. 

We only ship to New Zealand customers. Stay tuned for any updates. 

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Timeframes

When checking out, please click the following shipping option that applies to you. 

Shipping option

Estimated delivery time

Price

North Island

2 to 5 business days

$8

North Island Rural

3 to 6 business days

$10

South Island

3 to 6 business days

$12

South Island Rural

3 to 8 business days

$14

Plastic Free Pets in located in South Auckland. We ship all orders from there via NZ Couriers. 

  • How can I track my order? Once your order has been packed, you will receive an email with your tracking number and link. All parcels are sent via NZ Couriers and you can track your order here. 
  • Can I use my P.O .Box? No, unfortunately we cannot ship to P.O. Boxes.
  • How long should I wait if my order doesn't arrive? If your order does not arrive within 6 working days, please email our customer services team, with your name and order number and we will find a solution for you. Send all emails to plasticfreepets.11@gmail.com
  • Can I check my delivery details? You can read and update specific delivery details here at the NZ Couriers website. 
  • When is your order cut off time? Please note our order cut off time is 3pm each day. We will do our best to get your order out as soon as possible. 
International shipping coming soon...

View our full shipping policy here.